What Is Chatbot Development?
“Chatbots can be described as an artificial intelligence or AI programme that simulates interactive human conversation by using key pre-calculated user phrases and auditory or text-based signals “
Chatbots are frequently used in customer service and marketing systems, as well as operating systems, where users may find them in the form of intelligent virtual assistants. A customer who contacts a business about a product may first interact with a chatbot and may only be directed to a human agent or operator if the issue cannot be resolved by the AI programme. Businesses often work with a chatbot development company to develop a program that will improve the customer service they offer.
While we have all come across chatbots, whether during customer service or dedicated chatbot appliances, we may not be aware of what exactly goes into chatbot development.
Uses
Businesses often work with AI service providers to develop chatbots because they focus on repetitive tasks that are still essential to the business, allowing the human force of the business to focus on more productive and innovative tasks.
A machine learning consultancy will argue that a chatbot can reduce the time taken to access critical information and can also increase conversions over social media. While chatbots simulate conversation, a chatbot development company will take the extra step of ensuring the chatbot gives humans the feeling of interacting with a fellow human.
An individual who interacts with a business, especially on social media, may easily convert to a customer if they are made to feel comfortable by the personalised interaction initiated by the artificial intelligence programme.
Frameworks
If you are interested in improving your customer service with the use of artificial intelligence and related technology, you may want to work with a reputed AI app development company like ExentAI. They consider business circumstances and requirements when developing chatbots for clients and aim to open new sales opportunities by extending the hours of business.
A chatbot development company like ExentAI will also develop chatbots that act as personal assistants that perform repetitive tasks and set reminders or a post-sales customer care service agent.
These services are carried out by a team of skilled and experienced professionals that have the expertise to ensure a business can enjoy the many benefits of artificial intelligence and chatbots.
However, if you already have a team to build a chatbot, some of the top frameworks for chatbot development in 2020 are IBM Watson, Wit.Ai, Microsoft Bot Framework, Botkit, and Dialogflow. These frameworks have different tools and features and you can choose one that best suits your needs.
If you are using a chatbot development framework, you can add functionalities and features to your chatbot depending on what is available on the framework you use. These features include API integration, flow creation, and machine learning capabilities. A chatbot development framework can also be used to include different design elements to the chatbot. Some of the main design elements you will see in a chatbot are buttons, cards, quick reply, smart reply, and a persistent menu.
While these frameworks make it easy to develop chatbots, even if you do not have vast technical knowledge or expertise, AI service providers like ExentAI can offer you additional services like text analytics, predictive analysis, and data ingestion. A machine learning consultancy may also offer services like recommendation systems, which utilise big data and AI to suggest additional information or products to customers based on past purchase history, search history, and demographic information.
Best practices
AI service providers often use the best practices for chatbot development as a guide in order to provide clients with a programme that successfully achieves targets set for it. One of the best practices to keep in mind is knowing who the potential users of the chatbox are as well as how the chatbot makes the client’s product more customer-friendly.
Reading user sentiments is also important, whether they are positive or negative, and an AI app development company will use this information to provide users with a rich and satisfactory experience, with the chatbot guiding users and encouraging them to interact with the programme.
